How can we help?
Support for all Innovaiden apps. Email us any time and we'll get back to you within two business days.
Common topics
Account & sign-in
Trouble signing in, verifying your email, or resetting your password? Most sign-in issues clear up by requesting a fresh verification or reset code from the app. Sign in with Apple and email/password both work and share one account.
Delete your account & data
You can delete your account and all associated data from inside each app — open Account settings and choose Delete account. Deletion is permanent and removes your profile, content, and preferences. If you can't reach the in-app control, email us and we'll process the request.
Privacy & your data
We don't sell your data and we don't run third-party ad tracking. Each app has its own privacy policy describing exactly what it collects. You can exercise your GDPR / US privacy rights (access, correction, deletion) by contacting us.
Subscriptions & billing
Purchases and subscriptions made in our apps are handled by Apple. Manage or cancel a subscription in Settings → your Apple ID → Subscriptions on your device. Refund requests are handled through Apple at reportaproblem.apple.com.
Still stuck?
Tell us the app you're using, your device and OS version, and what you expected to happen. Screenshots help. Email support@innovaiden.com and we'll take it from there.